ESL Coach/Instructor with 10 + yrs of experience, specialized in English for business.

Noraida's resume

Professional Experience
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Customer Relations Manager | Vacation Living LLC January 2019– March 2020
Overlooked all aspects related to services for guests including front desk, concierge, problem resolution and group sales. Followed up reviews on Google, Expedia.com, Booking.com.

ELS Instructor| Talk International September 2015 - January 2019
ELS instructor for Miami Center and Corporate division. Assigned to all levels, including business English for both groups and one on one classes. Duties: class planning, final exam preparations, scoring, assisting school director with pedagogical material assessment and center extracurricular activities.

Five Star Quality Care, Stratford Court August 2014- July 2015
Assistant Director of Activities, Assisted Living: encouraged resident participation, according to different level of
Alertness; follow up: vendors (entertainers, volunteers).P/T at reception, escorting residents, directing visitors, etc.

Director | Inlingua March 2009 – August 2013
In charge of overall sales, operation and administration of the Tampa Center reporting directly to the Company’s Head Office in South Florida. Duties: international and domestic program sales, SEVIS compliance coordination, teacher class assignment, student admissions and orientation, problem solving, faculty and staff supervision, new policies implementation (as assigned by the Director of Programs and Professional Development at head office).

Additional Professional Experience Abroad
Director International Academic Program | Interway, S.A., Madrid, Spain
Managed overall operation of a Spanish student exchange program (400 students), with AISE, a US student exchange programs organization in U.S. Carried out as liaison between parents, program representatives in U.S.; supervised logistics involving placement with families and relocation of students, available for problem solving 24/7.

TOEFL Instructor/Assistant Director/Sales Representative | Linguarama, S.A., Madrid, Spain
English instructor specialized in immersion programs for executives and general group classes in Madrid and England (summer program). Other responsibilities: as head of the English Department and eventually, Assistant Director: student evaluation and placement, class scheduling, teacher training. As sales rep, marketed the company’s language schools in England and traveled frequently to participate in ongoing training programs.

Education and Credentials
Graduate Studies in Public Relations, Centro Superior de Estudios Universitatios, Madrid, Spain
B.A. in Economics, Newton College, Newton, MA

TOEFL trained at Linguarama, Madrid headquarters and Train the Trainer course University of Kent, Canterbury, England.
Proficient with Outlook, MS Office, Excel and Power Point