Experience Traveler, Bilingual Spanish English, with a lot of cultural experience to share

Miguel's resume

Manager-Travel Coordinator-Recruiter
A Recognized Expert in International Travel, Experienced in All Aspects of Planning,
Coordination, and Hosting.
Experienced and bilingual professional with developed expertise within the travel and tourism industry.
Comprehensive background in travel planning and marketing, with over 20 years experience planning
itineraries, leading tourist groups, and marketing new travel products. Ability to connect with a diverse
clientele, from young outdoor to deluxe seniors. Manages a vast network of vendors and exclusive
industry leaders. Extensive knowledge of wines, cuisine, and eco-tourism. Bilingual: speaking English
and Spanish.
CORE COMPETENCIES
Opportunity Identification t Customer Relationships t Languages: Spanish, English, and Portuguese
Itinerary Planning t Vendor Management t Crisis Management
Staff Recruiting, Hiring & Training t Channel Marketing t Budgeting t Luxury Travel
Eco-tourism t Product Development t Service Delivery t Communication
t People Skills t Customer Service
WORK EXPERIENCE
SYMMETRY FINANCIAL GROUP October 2016 - present
An innovative company in the insurance business
Field Underwriter / Insurance broker
Financial evaluation for families to help them get life insurance, mortgage protection, or any other
insurance related product they might need.
QUALITY COMPANIES LLC June - September 2016 A premier industry provider of transportation, Leader on recruiting and leasing, for truck industry
Recruiting Consultant
Find ideal candidates (truck drivers) for specific needs of multiple transportation companies in the US.
Recruit and coordinate candidates orientation attendance. Evaluate leasing programs for qualifying
drivers.
t Achieved recruiting goals for the hiring team.
THE AUSTRAL GROUP January 2013 – March 2015
Latin America’s leading educational travel provider, serving 70% of Businessweek’s top MBA programs
Program Coordinator
Created a complete itinerary of meetings with corporate visits, roundtables, and networking
opportunities for American Executive MBA students visiting South America. Coordinated a range of
complimentary cultural activities and tourism experiences.
t Increased client networking and international employment potential by introducing many U.S.
students to Chile, many of whom returned to live and work as expatriates.
OVERSEAS ADVENTURE TRAVEL December 2012 – April 2015
Offers unique small group travel experiences throughout the world to adults over 50
Trip Leader
Planned cultural experience programs and led tour groups through South America, 20-28 day travel
itinerary, managing guide relationships, reservations, and payments.
Maintained success vendor relations for company, effectively managing 40- 80 vendors per trip
across Chile, Argentina, and Brazil.
Miguel Aguirre Resume, Page 2
EXPERIENCES AND ACHIEVEMENTS CONTINUED
FUNDO SAN LORENZO PAILALEN RESTAURANT & OBSERVATORY August 2011 - January 2013
A major tourist destination, with a restaurant highlighting local wines
General Manager
Developed and implemented new specialty products, including concerts and wine events, to diversify
venue offerings. Drove sales with strategic marketing through invite-only events catering to high potential
brand ambassadors such as food and wine writers, artists, influential customers, and select
tour operators. Maintained tight budgetary constraints, reporting weekly sales and new marketing
initiatives to Board of Directors. Recruited, hired, and trained new staff personally to ensure brand
awareness and high customer satisfaction.
Increased revenue by testing new products and broadening offerings to include high profit
products and services
SANTUARIO DEL RIO LODGE 2010 - 2011
An upscale restaurant and Lodge featuring fine Chilean cuisine
General Manager
Oversaw change management, revamping venue and menu to suit upscale U.S. customers.
Reconfigured menu to reduce fixed costs and increase per-meal profits. Trained staff in standard
operations and refined etiquette, including a basic conversation in English.
Boosted brand reputation by directing application process to successfully attain Quality
Certification as a Deluxe Lodge
THE SINGULAR HOTEL PATAGONIA 2011
A five-star luxury hotel considered the finest in all of South America
Consultant & Trainer
Conceptualized and implemented tour guide training and protocols to ensure exceptional customer
service. Created classroom and on-site curriculum, delivering quality training to newly hired staff within
the three months prior to the grand opening.
t Furthered company in becoming the most prestigious travel provider in Chile by setting the
foundation for employee training and expectations
GRAND CIRCLE TRAVEL 2009 - 2010
A global enterprise offering distinctive international vacations for older Americans
Program Director
Led traveling American seniors through 12-16 day adventures, planning appropriate routes and
ensuring comfort, health, and safety. Managed crises, including health issues, lost passports, accidents,
and customer behavior disruptions.
Exceeded customer expectations, receiving 100% positive evaluations
WINES OF CHILE 2007 -2011
A promotional organization representing 93 member wineries and holding offices in three countries
Representative/ Coordinator
Hosted seven-day wine tasting tours for exclusive clientele, including sommeliers, distinguished chefs
and restaurateurs, winemakers, and importers.
Increased awareness and sales of wines from Chile’s most awarded wine regions
Miguel Aguirre Resume, Page 3
EXPERIENCES AND ACHIEVEMENTS CONTINUED
ABERCROMBIE & KENT 2006 - 2009
A luxury travel company, offering adventures and vacations globally
Tour Director
Directed South American tours for groups of American, Australian, and British tourists. Updated travel
product offerings through extensive market research on new deluxe restaurants, lodges, and wineries.
Promoted new products by presenting to luxury travel agents, leading informative marketing tours to
increase sales channels.
Broadened marketing and sales channels, promoting new products to luxury travel agents by
leading informative marketing tours
CAREER HIGHLIGHTS
Ruta Cruz, Tour Planner & Guide, Santa Cruz, Chile, 2006 – 2008
Viña Santa Cruz, Travel Coordinator, and Head Guide, Lolol, Chile, 2004 – 2006
Chilean Travel Services, Bilingual Tour Guide, Central Chile, 2000 – 2003
Vinoteca Santiago, Events Coordinator & Wine Distributor, Chile, 1999 – 2002
ADS Mundo, Bilingual Tour Guide, Chile, 1993 – 1997
EDUCATION
Associate of Applied Science in Business Administration and Entrepreneur, Ivy Tech IN USA 2016.
Bachelor of Arts, Travel &Tourism Management and Planning, SEK International University, Chile, 1996