Case study examples using proven systemic processing reveals the real business need and which technology will best meet it. Career and Life coaching based on real world experience, logic and enthusiasm. It is hard to find what you love when you are stuck paying the bills.
CISSP certified technology leader with over 20 years of proven success in delivering IT solutions, revitalizing trust in IT departments, identifying and mitigating risk, while achieving strategic business goals. Mentoring and life coaching has always been a part of my daily life.
CISSP-certified technology leader with over 20 years of proven success in delivering IT solutions, revitalizing trust in IT departments, identifying and mitigating risk, and achieving strategic business goals.
Change agent who develops and executes technology strategic plans focused on business development, ROI, risk management, prudent peer review, information security best practices, and sustainability.
Team builder with a talent for mentoring technical staff using a team-oriented, energetic leadership style and a hands-on approach in nearly all aspects of technology strategy and operations. Trained in CEH, PMP, ITIL, NIST, HIPAA and PCI DSS.
DIRECTOR, INFORMATION TECHNOLOGY AND BUSINESS SOLUTIONS 2016–2018 Mellott Company—Warfordsburg, PA
Led the company’s technical solutions to align more closely with strategic goals and to improve sales and margins.
Developed and managed the digital disruption model utilizing new ecommerce options, CRM adoption, and data analysis. Revitalized a 96-year-old brand using proven solutions while also acting as a change agent for growth. Supervised the IT/IS department, empowering staff to take risks using manageable and measurable projects to move the company forward.
Launched a PCI DSS compliant ecommerce website to sell parts with geolocation detection, credit card and quote requests, and a CMS for site editing.
Realigned IT department for overlapping coverage, separation of duties, periodic security access audit reviews, improved and transparent documentation for senior management, and peer reviews.
Took ownership of technology steering committee to align business strategic goals with IT initiatives.
Developed a 5-year technology roadmap for proper budgeting, data initiatives, cyber security and IOT considerations, secure plant and field data entry, and resource planning.
Virtualized Exchange and Active Directory for eventual cloud hosting of mission-critical services. (Azure)
Expanded the company’s capabilities for customers utilizing drone technology, real-time data collection (IOT) and reporting, CRM, and 3D AutoCAD.
VICE PRESIDENT, TECHNOLOGY / ASSOCIATE VICE PRESIDENT, TECHNOLOGY / WEB DIRECTOR 2007–2015 Advanced Medical Technology Association (AdvaMed)—Washington, DC
Directed and implemented solutions to improve IT infrastructure for trade association serving more than 400 medical device manufacturers. Identified and responded to requirements for technology support and network services, Web development, CRM, ecommerce/emarketing, and cybersecurity.
Created and implemented 5-year technology and security strategic plan. Strategic plan focused on cybersecurity, business continuity, alignment with the organization’s strategic plan, and long-term cost efficiency.
Developed a comprehensive security and risk management governance policy covering document retention, remote workplace, physical and asset risk mitigation, defined access rights, and network security audits.
Achieved 99.99% network uptime for 7 years. Used VMWare to consolidate farm of 20+ servers into just 7 servers with redundancy. Designed in-depth strategy—including firewalls, redundant ISPs, and off-site backups—to ensure business continuity.
Reduced tech support budget by 50% by switching from a remote, outsourced tech support platform to an in-house CSR supported by a vendor who worked onsite as needed.
Upgraded, integrated, and administered formerly siloed database platforms. These platforms included internal databases (e.g., Microsoft Dynamics CRM, Solomon) and SAAS (e.g., Salesforce.com). This initiative allowed the association to process $25M in annual dues electronically for the first time, as well as achieving a 500% increase in cart transactions for classes co-sponsored by the association and the FDA.
Redesigned and relaunched the primary website from outdated ASP to a more open source CMS, increasing online security, functionality, and reliability. Initiated a Web support contract with vendor to develop and maintain 16 websites for the association, including an ecommerce package for course registrations. Maintained a 100% success record against attempted hacks and other attacks for 8 years.
Managed a $2M budget for software and hardware maintenance as well as related fixed assets.
Chaired the CIO Summit, the association’s forum for CIOs of member companies to discuss issues facing medical device manufacturers. Advised the association’s cybersecurity working group on trending issues and solutions in medical device cybersecurity.
DIRECTOR OF ONLINE PUBLISHING 2003–2007 Selling Power—Fredericksburg, VA
Converted company’s strategic focus from print magazine to online presence, shifting profit ratios from 90% print/10%
Web to 40% print/60% Web. Directed corporate Web growth, management (analytics, marketing, SEO), and operations. PCI compliant website developed. Physical, asset and fraud security guidelines aimed at SMB.
In 4 years, increased Web income by 600%. Doubled opt-in email list; tripled website registered users list. Grew staff from 2 to 5 full-time employees, plus contractors.
Designed and launched an online library of MP3 magazine clips (paid subscriber model), daily video reports and podcasts (daily video blog/infomercial), and CEO blog site (with strategic industry partners).
Innovated new business model projects: Designed web advertising packages to increase effectiveness of online ad buys. Custom-built microsites to maximize click-to-lead conversion for advertising clients (including Salesforce.com, WebEx, Macromedia, and Marriott). Augmented tracking of print market penetration by using unique in-ad URLs.
SENIOR PRODUCER AND E-COMMERCE EXECUTIVE PROJECT MANAGER 1999–2003 Time Life—Alexandria, VA
Built e-commerce department that integrated seamlessly with the product development process, so that selling new products online became part of Time Life’s core business function. Directed technical and business resources, including programming, marketing, creative, data, and quality assurance (QA). Grew staff from 3 to 25 full-time employees, focusing on affiliative management style.
Created communications plan between departments that utilized internal content assets to unify brand, re-use existing content, and position product lines for improved sales.
Optimized and scaled down code builds, allowing for more effective unit testing to meet fluid production schedules and objectives. Developed flexible data models and discrete code testing methodology.
Reduced site defects by up to 60% by recalibrating QA processes for managing incoming data deliverables from multiple departments. Implemented testing methods that used scripts to allow non-QA personnel to test and report data and code defects.
PRODUCER/PRACTICE MANAGER 1998–1999 Magnet Interactive Communications—Washington, DC
Created and coordinated interactive solutions for Fortune 500 companies within the international telecom industry (including MCI, Level3, and GlobalOne/Sprint) and the healthcare industry (including Mayo Clinic Health Oasis, Cedars-Sinai Medical Center, and the President’s Council on Fitness).
Chevy Chase Bank—Bethesda, MD
Collaborated with CIO and Marketing VP as project liaison between information systems and marketing.
PROFESSIONAL DEVELOPMENT AND AFFILIATIONS
Trained in PMP, ITIL, CEH, NIST and HIPAA.
Pursuing CGEIT (Certified in the Governance of Enterprise IT). Focusing personal training on CEH (Certified Ethical Hacker) and CompTIA Security+.
Chair, AdvaMed CIO Summit. Advisor, Medical Device Cybersecurity Working Group.
Co-Presenter: “Targeted eMail Campaigns: Membership Retention,” DigitalNow Conference 2011, Orlando, FL.
Bachelor of Arts in English: Mount Saint Mary’s College, Emmitsburg, MD.
career coaching lessons close by? Here's a selection of teacher ads that you can check out.
Superprof can also suggest leadership lessons to help you.
Learning isn't a problem, job search coach lessons for all!
Taking pitching lessons has never been easier: you're going to learn new skills.
|at his home||at your home||By webcam|