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Norfolk 
$20/h
Unfortunately, this teacher is unavailable
Pending approval
Response Time 24h
Lessons offered by ANISSA
  • Individual
The lessons will be held
Taught subjects
  • Oral expression - English
Levels
  • Elementary School
  • Middle School
  • Sophomore
  • Junior
  • Senior
  • Advanced Technical Certificate
  • College / University
  • Adult Education
  • MBA
  • ILR Level 0
  • ILR Level 1
  • ILR Level 2
  • ILR Level 3
  • ILR Level 4
  • ILR Level 5
  • Other
  • Beginner
  • Intermediate
  • Advanced
  • Proficient
  • For children

Norfolk Small Business Owner, Native English language skills offering home English tutoring

Methodology

My teaching methodology is based on what the student's need is. I attempt to meet the student where they are, and bridge that gap so that they understand the material they are attempting to learn. If the student is learning about subject and verb agreement, it is best to use sentences on their level that they would understand.

Background

I have taught at a Tidewater Tech, but I have a B.A. degree in English from Norfolk State University. I tutored the entire time I was in college, as well teaching for two years at Tidewater Tech. Since leaving college, I have been asked to tutor friends taking classes, or edit their term papers.

Rates

Rate for online lessons : $20/h
Lessons offered by ANISSA
Individual
The lessons will be held
at your home
Taught subjects
  • Oral expression - English
Levels
  • Elementary School
  • Middle School
  • Sophomore
  • Junior
  • Senior
  • Advanced Technical Certificate
  • College / University
  • Adult Education
  • MBA
  • ILR Level 0
  • ILR Level 1
  • ILR Level 2
  • ILR Level 3
  • ILR Level 4
  • ILR Level 5
  • Other
  • Beginner
  • Intermediate
  • Advanced
  • Proficient
  • For children

ANISSA's resume

SKILLS

β€’ Detail-oriented, independent, self-starter, able to multi-task and prioritize appropriately.
β€’ Computer usage – Internet navigation, research, spreadsheets, etc.
β€’ Research/proofreading/editing/strong comprehension and teaching skills.
β€’ Advanced Microsoft Office skills (Access, Excel, Outlook, PowerPoint, Publisher, and Word).

PROFESSIONAL EXPERIENCE

Portfolio Recovery Group, LLC, Norfolk, VA Oct 2013 – Present
Customer Disputes Specialist, Disputes Department

β€’ Research disputed issues and determine the appropriate dispute classification, Order new and review existing documentation to investigate and resolve the dispute,
β€’ Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.
β€’ Applied knowledge of the Fair Debt Collection Act and Fair Credit Reporting Act to disputed situations accurately and in a timely manner by identifying violations of FDCPA, FCRA or other company policies and practices to keep supervisor advised of potential acts that may result in litigation against the company.


Health Net Federal Services, Hampton, VA Sept 2009 – Jan 2010
Customer Service Representative II

β€’ Problem solved complex issues regarding referral and authorization coverage determinations with providers, beneficiaries, claims, subcontractor and military personnel
β€’ Served a critical role in maintaining 96% of referrals to Military Treatment Facilities or network providers to avoid heavy financial penalties.

Customer Service Representative II Sept 2009 – Jan 2010
Kelly Services, Inc. /Health Net Federal Services, Hampton VA

β€’ Served a critical role in maintaining 96% of referrals to Military Treatment Facilities or network providers to avoid heavy financial penalties.
β€’ Problem solved complex issues regarding referral and authorization coverage determinations with providers, beneficiaries, claims, subcontractor and military personnel.





Assistant Manager/Barista, Starbucks May 2008 – Oct 2009
Farm Fresh, Suffolk, VA

β€’ Co-managed a team of 8 Baristas, coaching and mentoring utilizing Starbucks’ principles and standards.
β€’ Continuously met or surpassed sales goals for 2 consecutive quarters, part of the β€œtop 25 stores,” and β€œTop 5 Starbucks stores.”

Customer Service Representative Sept 2005 – Oct 2008
QVC, Inc., Chesapeake, VA

β€’ Handled customer service-related issues such as order changes, cancellations, explained Qcard statements (billed balance, finance charges, and late fees), as well as address other issues as a Customer Service representative.
β€’ Encountered over 1,000 calls per month between the Order Services, Product Information, and Customer Service departments.

Secretary, Compensatory Education Programs Dec 2005 – Feb 2006
Norfolk Public Schools, Norfolk, VA

β€’ Organized meetings. Ordered supplies, processed and distributed mail, FedEx and courier services, and performed routine administrative duties.
β€’ Assisted with preparation for meeting agendas and follow up for meetings, travel arrangements, expense reports and overall backup clerical support for the department.

Benefit Services Representative, Specialty Call Center March 2003 – Aug 2005
ZeroChaos, Inc. /EDS, Chesapeake, VA (Formerly known as Towers Perrin)

β€’ Understood and interpreted complex pension formulas and pension rules from supporting documentation, such as plan documents, plan summaries, knowledge of administrative events related to defined benefits and government regulations that support and guide events.
β€’ Assisted with annual enrollments for various clients; responsible for providing answers and referrals to plan questions; referred to 3rd party vendors as appropriate.

EDUCATION

Norfolk State University May 1993
College of Liberal Arts
English and Foreign Languages
Norfolk, VA
Bachelor of Arts Degree, English/Liberal Arts

Earned a 3.5 Major GPA while enrolled full-time and employed; also participated a Student Leader in several campus and community activities simultaneously.

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