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$30/h
1st lesson free!
Pending approval
Response Time 24h
Lessons offered by Inmaculada
  • Individual
The lessons will be held
Taught subjects
  • Spanish
Levels
  • All Levels

Professor from S.America with 7+ years teaching business, sales, administration and spanish

Methodology

My teaching method is based in Coaching and Mentoring, helping my students develop their talents and abilities. I am a team player, empathetic person, and outgoing person, who always is thinking in your wellness and professional career.

Background

Customer Services Expert with extensive experience in the education, admission processes, vocational and student orientation. Expert at understanding business challenges from different perspectives with a comprehensive vision in customer service, social sensitivity, and a strong methodological background that produces results. S. Solid networker, versatile and results oriented. BILINGUAL (ENGLISH & SPANISH)

Rates

Rate for online lessons : $25/h
Rate for 5 hours of lessons : $100
Rate for 10 hours of lessons : $180
Lessons offered by Inmaculada
Individual
The lessons will be held
Taught subjects
  • Spanish
Levels
  • All Levels

Inmaculada's resume


PROFESSIONAL PROFILE
Customer Services Expert with extensive experience in the education, admission processes, vocational and student orientation. Expert at understanding business challenges from different perspectives with a comprehensive vision in customer service, social sensitivity, and a strong methodological background that produces results. Skilled at working in multifunctional, multicultural, and virtual teams, participating in complex and large projects, negotiating with all organizational levels and third parties, creatively solving problems, effectively managing crises, and assertively responding to clients' inquiries. Solid networker, versatile and results oriented. BILINGUAL (ENGLISH & SPANISH)

Areas of Expertise: Customer Service | Data Entry | Coaching & Training | Marketing | Human Resources | Salesforce CRM | Business Development | Negotiations| Admissions & Recruitment | Customer Relationship Development | Channels & Partnership Development | Data Analysis | Team Player/ prospecting skills.

SELECTED ACCOMPLISMENTS
Customer Service / Member Services
• Managed and coordinated 25 call center agents at Multienlace Contact Center, for a period of 1 year, resulting in high customer service satisfaction.
• Successfully solved more than 20% of all claims at Adpostal in Liquidation, through a deep and careful investigation of each delivery using all resources available.
• Coordinated more than 20 members on a weekly basis at The Odontologist National Cooperative, solving issues related to their membership program and their benefits.
● Trained a high-performance team of 25 instructors at SENA in Colombia for a total of 40 hours, achieving 100% satisfaction from all participants.
● Implemented a new unit of member services for The Odontologist National Cooperative in 3 months, achieving a high level of member satisfaction among 800 members in different areas.
● Offered business and commercial consulting services to more than 40 entrepreneurs through a program called APPS.CO from The Technology Ministry of Colombia.
● Trained more than 20 executives one to one, from Protecnica, a Colombian aviation institute, focused on human resources management, teamwork, and leadership.

Business Development / Sales
● Developed a new business program for a sales force of 5 executives for CS Cargo in Colombia during a period of 1 month.
● Created a new customer acquisition system and trained the salesperson of Medilaser in Colombia, focusing on developing new business, resulting in a sales increase of 15%.
● Created and led the new sales process for 2 months for Xalak Handcrafted in Colombia, promoting the relationship with hotels, and increasing sales by more than 15%.
● Managed and coordinated 5 sales executives and more than 100 clients, including distributors, wholesalers, and direct clients. Fulfilled the budget at 100% of the required budget, growing the 3 largest distributors of the company in volumes of boxes sold from 2,000 boxes per month to 10,000 boxes per month on average. Kept the collection rates between 30 and 45 days.

WORK HISTORY

Atlantis University, Miami, Florida 2020- present
Admission Adviser
Commercial Business Group (CBG) | Plantation, FL 2015 - 2019
Business Consultant
Odontologist National Cooperative | Colombia 2009 - 2011
Member Service Director
Adpostal in Liquidation | Colombia 2006 - 2008
Operational Claims Coordinator
Papeles Nacionales | Colombia 2001 - 2006
Commercial Manager
Multienlace Contact Center | Colombia 2000 – 2001
Call Center Account Manager
ACADEMIC EXPERIENCE

Universidad Autonoma del Caribe | Colombia 2012 - 2015
Entrepreneurial Spirit I & II
Creativity & Innovation
Corporación Universitaria Americana | Colombia 2014
Entrepreneurial Formation
Marketing Management
Creativity & Innovation
Organizational Analysis
CEIPA Business School | Colombia 2015
Foundation of Marketing and Administration
Universidad de la Costa (CUC) | Colombia 2013 - 2014
Foundation of Marketing and Entrepreneurship

EDUCATION
MBA, University of Phoenix, USA.
B.A. Business Administration, Universidad del Norte, Colombia.
Master in Sales and Marketing, Universidad Autonoma de Manizales, Colombia.
Ontological Coach, Axon Training, Argentina.

CERTIFICATIONS

Ontological Coach, Axon Training, Argentina.
Diploma in Vocational-guidance, IPPC CENTER International Center for Psychology and Cognitive Psychotherapy, Argentina-Online
Inmigration Document Preparer, Paralegal Institute of Americas, Miami, Florida


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