To continue operating, every business needs a successful business model. In the ultra-competitive online landscape, every business must offer something unique to its customers. At Superprof, we believe our business model provides benefits to both tutors and students.
Free platforms can seem like a logical choice, however, nothing in business is ever truly free. For example, Facebook, famously a free social media platform for users, actually deals in the business of selling user data. After the Cambridge Analytica scandal in 2018, many laws concerning data privacy changed around the world because of Facebook’s lack of disclosure about its data harvesting and reselling practices.
Here at Superprof, we do not engage in any such practices, and this article will tell you more about how Superprof's business model works as well as what it's like to be a student and tutor on the platform.
Superprof is an online platform that allows vetted tutors and verified students to easily connect with one another for in-person and online lessons
How Superprof Works for Students
With the advent of the internet and increasingly higher speeds, better webcams, and clearer audio, online video chats have become a way for tutors to teach students from all over the world.
Now, you can learn Japanese from somebody actually in Japan or master haute cuisine from a bona fide French chef without even leaving your home!
With Superprof, you have the choice of learning in person with local tutors or taking online classes with tutors from all over the world!
There are millions of private tutors on Superprof for all budgets. All the tutors on the platform are verified before their profile is published, so you can rest assured that when you reach out to a tutor, they are who and what they say they are.
Once you've found some tutors that you think are right for you and have paid for your monthly Student Pass, you can get in touch with them and start discussing and organizing your lessons.
Superprof Student Fees
Simply put: Superprof is a platform that connects students and tutors.
Once you find a tutor you want to work with, you are free to take your communication off of the platform and continue your lessons without using Superprof at all. Your relationship with your tutor is separate from your relationship with Superprof.
What Is the Student Pass?
Our monthly subscription for students is called the Student Pass. While you can browse all the tutors in the Superprof directory for free, you must purchase the pass in order to contact tutors. You can contact an unlimited number of tutors on Superprof with your Student Pass.
per month
The Student Pass only covers the cost of accessing contact information for tutors. It does not cover the cost of any tutoring.
Scheduling lessons and paying for them is conducted directly between you and your tutor. Many tutors on Superprof offer their first lesson for free so you can find out if you’re a good match.
My goal is to get you started on your goals from your very first lesson.
Andrea, Brooklyn, Guitar Tutor on Superprof
Once you've found the right tutor(s) for what you want to learn, contacted them, and arranged to conduct your lessons outside of the Superprof platform, you can end your Student Pass subscription.
You’ll still be able to make arrangements, take classes, and make payments with your tutor since the Student Pass only gives you access to tutors’ contact information, and you’ll already have everything you need to contact your favorite tutor!
If you want to find a new tutor in the future, simply re-subscribe to the Student Pass.
Superprof's Subscription Model
The rapid growth of Superprof is a testament to how well our business model works. When you sign up and reach out to a tutor, you will need to enter your payment information for a recurring subscription. The subscription activates when the tutor replies to your message, and you will be billed monthly for the Student Pass.
Remember, you can cancel your Student Pass at any time and still remain connected to the tutor(s) you’ve established a relationship with.
Real tutors and students can leave reviews for each other, so students can see other students’ experiences with tutors and tutors can let us know if a student is behaving well or not. This allows both types of users to build trust with each other and with the Superprof team. Together, we can ensure that Superprof is a safe, efficient place for everyone to exchange knowledge!
How Superprof Works for Tutors
Here's a quick introduction to how Superprof works for tutors.
The tutors on our platform are completely freelance, meaning they aren't employed by Superprof and are free to run their tutoring business as they see fit. We offer tutors a free way to advertise and promote their tutoring service while allowing them as much flexibility as they need: they can set their rates and choose their hours and Superprof won't meddle or interfere in any way.
Creating Tutoring Listings
Superprof tutors can create listings for each service they want to provide. So, if someone is knowledgeable in both cooking and dance, they can teach both on Superprof if they want to!
They can also rest easy in the knowledge that they won't be contacted by time-wasters or students who are just trying to take advantage of free taster sessions, since every student is dedicating resources and paying to be able to contact potential tutors.
Gabriela's lesson was so much fun and interactive. I consider myself an introverted student but in class, she made me feel at home. I got that feeling of confidence and freedom to make mistakes because she was there to help me learn and grow, all with patience and love that only a unique and authentic teacher has.
Student Meylin Jissel recommending Gabriela, Spanish Superprof tutor in San Diego
Fees for Tutors
On Superprof, tutors decide how much to charge for tutoring and have the option to keep every cent earned through tutoring (at least until you pay your taxes). We pride ourselves on offering a platform and service that's different from the typical offerings for tutors out there.
The only time Superprof charges tutors is if they conduct lessons and payments through the Superprof platform. The benefits of using this service are:
- Safe and secure video chat for both students and tutors
- Safe and secure payment system for both students and tutors
- Direct help from the Superprof team if something goes wrong for both students and tutors
Tutors who do choose to charge their lessons through Superprof are charged a 10% processing fee. However, tutors have the option of accepting payments through third-party services like Venmo, Zelle, and PayPal, avoiding the processing fee.
Tutors can also set up their own online lessons through third-party video meeting sites like Zoom, Skype, and Google Meet.
Anyone with experience in a subject can become a Superprof tutor! Prospective tutors share their qualification details with Superprof to prove their knowledge, so students can be sure they are learning from experienced tutors.
And, if you’re a student on Superprof, you can also sign up to be a tutor! Likewise, tutors can also sign up to be students!
Benefits for Tutors on Superprof
Some other tutoring jobs take away a lot of tutors’ agency by matching them with students automatically, dictating what to charge for classes, and even creating a schedule for them.
At Superprof, tutors can message prospective students and decide if they want to work together or not; tutors are under no obligation to accept lesson requests from students. This way, both the student and the tutor can decide if they’re a good match in teaching/learning styles and personality before committing to further lessons.
Tutors also set their own rates, depending on whatever factors are important and applicable to them like qualifications, years of experience, and location.
In addition to setting rates, tutors also set their own schedules. Students and tutors decide on dates and times together, without any pressure from Superprof. Tutors are encouraged (but not required) to offer a free discovery video call with new students to determine if they are a good fit for one another.
Tutors also get advice and assistance from our Superprof customer service. They can help tutors with setting up their profiles and offer advice.
What Subjects Can You Learn with Superprof?
Traditionally, most people think of tutoring as supplementary education for difficult school subjects like calculus and history. And that's not wrong!
On Superprof, you can find tutors to help you in any academic subject you may need help with. Whether you're having trouble grasping a concept or just need alternative ways to think about and organize the information, there's a Superprof tutor who can help you.
Is Superprof Only for Academic Subjects?
Not at all!
The kind of classroom education that we know today has only really been common for a few hundred years and has shockingly changed very little during that time. This also means that most education is at the behest of a curriculum or syllabus, greatly limiting the subjects students can study and the topics they can learn about.
As a result, while we may know a lot more than an average 18th century layperson about reading, writing, science, math, and other modern typical school subjects, we fall behind greatly on many other “common sense” subjects like home economics, plant identification, and craftsmanship.
Plus, in the olden days, it was sometimes a more viable option for people to choose to pursue a life in the arts and music, philosophy, and other areas that aren’t as practical today. Many people would also do arts and crafts in their spare time at home. As a result, today, many of us feel a yearning for creativity and fun that we may have been dissuaded from pursuing in the name of lucrativeness and practicality.
Tutoring is one avenue to help fill in the gaps in your knowledge and experience in any area.
Perfect! I've had multiple ballroom teachers over the years and by far Molly exceeds them all in her ability to break down complex movements into fundamental, easy-to-grasp moves. She has the patience of a true professional and kept detailed track of my progress across lessons - Molly will be every bit as invested in your growth as you are.
Student Kevin reviewing Superprof's dance tutor Molly in New York
Why Tutoring Is a Great Idea!
With private tutoring, tutors only need one student to conduct a class. One-on-one lessons ensure you’ll learn much faster than in a class of multiple students, so in the same time-frame as a college semester, you may go from total beginner to advanced practitioner/learner of your chosen subject! Plus, tutoring is almost always more affordable than a college elective.
The main categories of subjects available on Superprof are:
- Arts & Hobbies
- Career Development
- Computer Sciences
- Languages
- Music
- Health & well-being
- Academic tutoring
- Sports
These are just a few of the areas where you can learn new things with a private tutor. You can search by subject and location for tutors on Superprof or check out our blog posts for lots of great information on hundreds of subjects!
Within each main category there are dozens (or more!) of subcategories, so you can be sure that you’ll find a tutor offering the knowledge you’re searching for!
specific subjects to learn on Superprof
Superprof's Business Model
Superprof is built on the idea that tutoring is about dreaming, caring, and being involved in learning. We want to be altruistic, but at the end of the day, we have to generate income to keep providing a safe and functioning platform for students and tutors.
In the beginning, we needed a way to achieve our goals while also generating revenue and we considered a few different ways to do this:
- Generating income from advertisers and hosting advertisements on our websites
- Charging a commission to tutors on each of their lessons
- Charging students a percentage of the cost of each lesson
- Creating a subscription service that provides students with access to private tutors
Advertisements are a distraction and ultimately harm the end user's browsing experience, so we didn’t want to have advertisers disrupting the usability of the site or the user’s experiences.
While many other platforms charge their tutors commission on their lessons, we wanted tutors to be free to charge what they want and run their tutoring service how they see fit. We also didn't want to punish the tutors on our platform for being successful.
The same is true for charging students a percentage on top of each lesson they have. We want to encourage learning and charging a student for every single lesson they have in perpetuity didn’t feel right.
We ultimately went with the fourth option: a subscription service. This option offers students the best value for money and also allows tutors to offer the best possible service.
The subscription is like a Costco card, where you pay for access to the store and its products, but on Superprof, you pay for access to over 20 million great tutors!
A Brief History of Superprof
Superprof is one of the top 10 tutoring platforms around the world. Since 2013, we've expanded our site into 47 different countries and 18 different languages (not including all the languages spoken and taught by our tutors!).
We did this by filling a gap in the market. In the early days of the internet, the connection speeds necessary to offer online tutoring via webcam simply didn’t exist for the average person; the means of long-distance education was there but the technology wasn't quite advanced enough. The only entities that could afford to set up online lessons were places like universities and large companies.
When we launched in France in 2013, internet technology was exactly where it needed to be for online tutoring to be feasible and we were able to jump into the bandwagon of shifting educational trends. We established a place for tutors and students to connect for both face-to-face and online lessons with the least amount of obstacles possible.
Major advances in VoIP (Voice over Internet Protocol) and webcam technology made online tutoring far more popular than ever before and within one year, there were over 100,000 private tutors on the Superprof platform, becoming the country's #1 platform.
After our initial success, we expanded into other countries and other languages. We aim to provide the best online tutoring jobs and the best online tutoring lessons across the globe!
Here’s a timeline of a brief history of Superprof!
2013
The Beginning
Superprof is co-founded in Biarritz, France by Wilfried Granier (current Superprof CEO) and Yann Léguillon
2014
Superprof Becomes the #1 Teaching Platform in France
100,000 tutors sign up to teach on Superprof
2015
The First International Expansion
Superprof is launched in Belgium, Switzerland, Luxembourg, and Spain
2016
Superprof Crosses the Atlantic
Superprof USA is launched, along with UK, Mexico, Brazil, Italy, and Germany
2017
Our First Million Tutors!
1 million tutors across the globe sign up with Superprof! Superprof also expands to India, Chile, and Argentina.
2018
Superprof Heads East
Superprof launches in Australia, the Netherlands, Colombia, Indonesia, and Japan
2019
Another Milestone!
Superprof reaches 10 million tutors worldwide! Superprof arrives in Sweden, Poland, Nigeria, Norway, South Korea, and Austria.
2020
North and South
Superprof South Africa and Russia are opened
2022
A Global Network of Tutors!
Superprof reaches 22 million tutors! We also expand to Peru, Croatia and Finland.
2024
Millions of Students Learn with Superprof!
More than 35 million students have matched and learned with tutors since 2013! We are now the largest tutoring network in the world!
countries
tutors teaching on Superprof across all countries
Superprof students located in the US alone!
Ready to find your perfect Superprof tutor? Or maybe you want to sign up for remote tutoring jobs or in-person tutoring and become a Superprof yourself! Either way, you can get started for free on Superprof today!
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What is your monthly fee???
Hello Angela! The monthly fee is $49 for the Student Pass.
I did not understand A clue ! 6 pages to explain that all works as to be paid and 3 words as a tutor you can use : Should a tutor decide to filter their lesson payments through the Superprof platform, they will be charged a 10% processing fee – but there is no mandate for any tutor to do so. They may set up their fee collections in any way they see fit.
Yes but How ?
Hello Mireille, you can either pay the tutor in person after your lessons or use their preferred online payment application if they prefer not to go through Superprof’s platform for payments.
All these pages full of content but I dont see option to cancel the monthly subcription, I am an existing subscription member and feel like I am being scammed as I dont see option to stop monthly payout as I no longer need the services of the superprof as I was not able to find the tutor I was looking for .
Hello, we are sorry to see that you were having issues with the site. You are able to cancel easily at any time from your dashboard and there is also this information in the help center. If you still are having issues, you can send an email to hey@superprof.com and a representative will help you.
Do not use – this company does not care about its clients. When I signed up a second account was made in error. I cancelled the account I was aware of in the first month and did not use a tutor from the Superprof service. Superprof initially charged me for the second account the same day as the first account (double charged) and continued to bill me after I had tried to discontinue their services. I had my credit card company stop payment to Superprof. $250 and 5 months later and they will not address the issue other than an unhelpfull generic email.
Hello Ian! I’m sorry you are having issues using Superprof, we are happy to offer our assistance. A member of our team will be reaching out to you shortly via email.
I started giving lessons and am not sure of how to get my money. does my total have to add up to $30 dollars or the least i can earn is 30 per lesson in order to get my money?
We are happy to offer our assistance. Please reach out via email to hey@superprof.com, our team will be eager to assist you in resolving any issues with your account. Your satisfaction is our top priority, and we are here to help uncover the root of any concerns you may have.
Tutor fees displayed are in USD??
Hello, yes tutor fees are in USD because this is the US site for Superprof.
My selected tutor accepted but then has been silent when asking for a time to meet. HELP!
We are happy to offer our assistance, Kay. Please reach out via email to hey@superprof.com, our team will be eager to assist you in resolving any issues with your account.
I signed up for a free flute lesson for my granddaughter and she was not available to take the lesson. She contacted the instructor and was told it was not a problem. She did not take the free lesson or any subsequent lessons. This month I was charged $49, which I have disputed with my credit card company. Please cancel any future charges since my granddaughter is too busy to take any online lessons. Thank you.
Hello Tom! We are sorry to see that you were having issues with the site and that your granddaughter wasn’t available for the lesson. You are able to cancel easily at any time from your dashboard and there is also this information in the help center. If you still are having issues, you can send an email to hey@superprof.com and a representative will help you.
Hi you stole £29 out of my account and nobody is getting back to me.
Hello Nick, I am sorry you are having some difficulties with your account. A member of our team will be reaching out to you shortly via email.
hola, me viene siempre el descuento, por debito automático, coordine con un profesor pero conseguí por otro medio, como me doy de baja. me pueden ayudar? por favor, porque me sigue viniendo el descuento hace muchisimo. gracias
Hola Maria! Thank you for reaching out, we are happy to offer our assistance. Please reach out via email to hey@superprof.com, our team will be eager to assist you in resolving any issues with your account.
I did a lesson and I don’t like using paypal to receive my payment, how can I input my bank account to receive the money?
Hello Weiyi. If you are having troubles inputting your bank details, please send a mail to hey@superprof.com and we will gladly help you resolve any problems.
I canceled my subscription on the 18th of September of 2023 and continued to be charged $49 every month since then. I tried deleting my account and the charges still kept coming each month. I’m trying to dispute the charges with my bank but would like a full refund for the charges made after canceling my account.
Hello Ava! I apologize for the issues involving your account. A member of our team will be reaching out to you shortly via email.
I had been chaarged recurringly for superprof 8 times since july 2023 when I never even took a free lesson or any kind of service. I would like your help with these charges and request a refund back for $392
Hello Arzoo! I apologize for any issues you are having with your account. A member of our team will reach out to you shortly via email.
Hello, Superprof: You have been charging my Master Card $49 for several months. I bought French lessons for my son, a year ago but I did not subscribe for an ongoing monthly charge. Please stop these charges. I am requesting reimbursement of all charges.
Hello Fausto! Thank you for reaching out. A member of our team will be contacting you shortly via email to resolve this issue.
I just found out that I have been charged recurringly for superprof 5 times since november 2023 when I never even took a free lesson or any kind of service. I would like your help with these charges and request a refund back for $300.
Hello Devon! Thank you for your comment. A member of our team will contact you via email to resolve this issue shortly.
I’ve been getting charge when I have not been getting any lessons
Hello Belinda! Thank you for reaching out, we are happy to offer our assistance. Please reach out via email to hey@superprof.com, our team will be eager to assist you in resolving any issues with your account.
I was charged the $49 and was not able to get a tutor to help me out.
I would like to get a refund (no services provided).
Thanks
Steve
Hello Steve! We are happy to offer our assistance. Please reach out via email to hey@superprof.com, our team will be eager to assist you in resolving any issues with your account.
To Whom It May Concern:
I am writing to request a refund. I was charged $49.00 for a monthly fee. However- i have not used your services in months and canceled it a while ago. Please let me know why I am being charge this monthly so many months later.
Thanks,
Sandra Laguerre
Hello Sandra! Please reach out via email to hey@superprof.com, and our team will be happy to help you resolve any account-related issues.
I have never subscribed to your service but I noticed that I’ve been charged a monthly subscription fee on my credit card under “Superprof* Passeleve Paris – Francile’ recently. Please check and advise if it’s a charge from your institution and I’d like to request for a refund and immediate cancellation of my account. Thank you.
Hello Laurie! We are happy to help! A member of our customer care team will be reaching out to you shortly via email.
Hello, I’m having trouble inputting that I’ll offer my tutoring online. The system keeps telling me to add a valid address and gets stuck. Any help is appreciated.
We are happy to offer our assistance, Sophia. Please reach out via email to hey@superprof.com, our team will be eager to assist you in resolving any issues with your account.
How do l contact Superprof regarding an account issue please ?
Hello Miss Good! We are happy to offer our assistance. Please reach out via email to hey@superprof.com, our team will be eager to assist you in resolving any issues with your account.
Hello . I just wanted to know if the 99 dollar fee for the yearly premium subscription for tutors a one-time payment or per month?
Hello Khaled. The $99 fee for the premium tutor subscription is an annual fee that is automatically renewed at the end of the year.
Please contact me with a phone number immediately regarding the unauthorised monies being deducted from our credit card.
Hello Edwina! A member of our customer care department will be reaching out to you shortly via email.
Please cancel and refund membership fee….wasn’t aware of any fee ! Thank you
Hello Geraldine! The fee for the Superprof Student Pass is $49 per month. A member of our customer care department will be emailing you shortly to resolve this issue.
To Whom It May Concern:
I am writing to request a refund on a charge of $49.00 for a monthly fee. I have not used your services and canceled it a while ago. I would also like to delete the account.
Thanks.
Hello Gabby! We’re sorry to hear that you would like to delete your account. Please reach out via email to hey@superprof.com, and our customer care team will be happy to help you resolve any account-related issues.
Hello, I cancelled the same day i signed up, but apparently i have been getting billed for the longest time. I would like a refund on all my payments asap. Thank you
Hello Diana. A member of our customer care department will be reaching out to you shortly via email.
I notice charges $39.00 on my credit card statement that I would like to cancel immediately and please refund the wrongful charges.
28/10 28/10 SUPERPROF* PASSELEVE PARIS – FRANCILE $39.00 under the Master Card Name: Rashmi Kapoor…..3429
Hello Rashmi, a member of our customer care department will be emailing you shortly to resolve any issues.
I would like to cancel my membership immediately! I have been charged for 5 months for absolutely zero services. My name is Shane Bernier. Otherwise I will have to report this charge as suspicious. This platform sucks!
We apologize for any difficulties you may be facing. A member of our customer care department will be reaching out to you via email.
GoodMorning, I am trying to sign up to be an English, Afrikaans, Zulu and English teacher but there seems to be an error. They want my location of lessons but when l put my location it doesn’t want to press next, may you please advice me on how it should be done?
Good morning Luthando! Thank you for your interest in Superprof. To solve any difficulties in regards to your account, please email our customer care department at hey@superprof.com.
Is there a monthly fee for teachers to advertise?
Hello Liliana, thank you for your comment! There are no fees to create a tutoring ad with Superprof. If you have additional questions or need assistance creating your advertisement, please reach out to our customer care department at hey@superprof.com.
Hi,
I have a credit card charge of $69 per month. I am in australia. I may have signed up for your app but I don’t use it. What is the process for me to cancel the subscription? I don’t know the log in details to log in and cancel.
Hello Kris, a member of our customer care team has reached out to you via email. 😊
I contacted the one tutor who would work for me who didn’t respond. I didn’t sign up for a continuing account but I was charged for April. I am unable to access the cancel my account icon. Please cancel immediately and refund the April payment.
Hello Gertrude, thank you for reaching out! A member of our customer care team will be reaching out to you via email to resolve this issue.
camcel my student pass
Hello Lynne! You are able to cancel easily at any time from your dashboard and there is also information regarding canceling the student pass in the help center. If you still are having issues, you can send an email to hey@superprof.com and a representative will help you.
I have been randomly getting charged $50 a month and not even using this website. I need a full refund now. I was not sufficiently made aware of payments to the site or I would have never even considered this. I did what was marketed as a FREE first lesson . I feel terrible. How do I process my refund because I want a refund.
Hello Seth! We apologize for any issues you may be having. A member of our customer care department will be reaching out to you via email to resolve any problems.
Moja niepełnoletnia córka założyła aplikację, którą usunęła po jakimś krótkim czasie a już pobraluście jej 3 x 49 złotych, Okradacie nieletnich. Córka usunęła aplikację i ponownie ją okradliście a korepetytora za waszym piśrednictwem nie znalazła. Usunęła aplikację i nadal kradniecie jej pieniądze.
Hello Magdalena! A member of our customer care department will be reaching out to you via email to resolve any issues.
Goedemiddag , ik kwam er net achter dat er al 18 keer een bedrag na € 39,- wordt afgeschreven waar ik geen opdracht voor heb gegeven en ik ook niet weet waar het voor is …
graag wil ik dat dit per direct stopt en dat u mij het bedrag terug stort!
ik hoor graag uw kant van deze actie
Hello Rob, a member of our customer care department will reach out to you via email to resolve any issues.
I have been charged every month for almost two years, but I haven’t used the website during that time. I only just noticed these charges, as I did not receive any emails or notifications about the payments.
I remember signing up for a free lesson or something similar, but I am certain that I did not knowingly subscribe to a monthly plan.
I would appreciate it if you could review this and issue a refund for the unused period.
Hello Ruslan! A member of our customer care department will be reaching out to you via email to resolve any issues.
I want to cancel but do not see how. I also do not have receipt for payment but it is on my credit card.
Hello Shanika! You are able to cancel easily at any time from your dashboard and there is also information regarding canceling the student pass in the help center. If you still are having issues, you can send an email to hey@superprof.com and a representative will help you.
Im being charged every month. Without my knowledge or consent.
Cancel my subscription immediately
Hello Johanna! A member of our customer care department has reached out to you via email to resolve any issues.
Interested in teaching
Hello Kimshita! Thank you for your interest in Superprof! You can sign up at Superprof.com or email our customer care department at hey@superprof.com for more information.
I was just charged $49 which I did not authorize . It says’ passeleve” I am calling my bank on Monday to complain about the charge
Hello Jessica! A member of our customer care department will be reaching out to you via email to resolve any issues.
Buenas tardes, como puedo cancelar la suscripción para que no me estén cobrando 249.00 mensuales
Hello Maria, you can email our customer care department at hey@superprof.com for any account related issues.
I got a bill from superprof in august and september. I do not understand what this bill is for, and I want to end the payment. There must be a misunderstanding
Hello Therese! For questions regarding our billing process, please reach out to our customer care team at hey@superprof.com and they will be happy to help you!