College Professor in Business, Economics and Career Development and Corporate Director with over 40 years experience.

Jame's resume

JAMES E. WILKINSON
8 Old Carriage Drive, Wilbraham, MA 01095 • Tel: (concealed information)
• E-Mail: (concealed information)


UNIQUE ACADEMIC QUALITIES:
Cross-industry Management experience with expertise in building and revitalizing a company’s organizational structure, technologies, processes, measurement systems and sales strategies to optimize results while addressing them in a classroom setting
MBA – Management

GENERAL MANAGEMENT / OPERATIONS MANAGEMENT:
Strategic Planning & Organizational Development • Team Building & Competitive Performance
Business Development & Market Optimization • Process Redesign & Change Management
Operations Planning, Scheduling & Management • Education Curriculum Development & Delivery
Diversity Training • Contact Management and Customer Relationship Management (CRM) Solutions
Supply Chain Management • Purchasing Strategies • Vendor Sourcing & Quality
Financial Analysis and Reporting • P&L and Budgeting • Cost Reduction and Control


EXPERIENCE AND SELECTED ACHIEVEMENTS:
Asnuntuck Community College, Enfield CT
Professor, Economics, and Business 2004-present
Developing and delivering undergraduate level courses in Macro/Microeconomics, Career Development, Marketing, Advertising, Health Care Management, Business Policies, Operations, Management, Labor Relations, Ethics, Organizational Behavior, Business Math, Micro/Macro-Economics, Organizational Development, Organizational Leadership, Personnel Management, Project Management and Labor Relations.

Unique Theoretical Business Management Insight:
 Instruction/curriculum development experience provides the ability to blend theoretical Marketing and Economics with practical experience and execute strategies in real world business environments.
Program / Educational Image Enhancement:
 Developed key portion of curriculum for Marketing programs, adding current, business-intensive courses such as Career Development, Sales Management, Mergers & Acquisitions, Strategic Management, and Marketing, which directly resulted in increased student enrollment and retention.

Asnuntuck Community College/Western New England University / Bay Path University / Westfield State University –
Adjunct Faculty 1986-present
Developing and delivering undergraduate level courses in Macro/Microeconomics, Career Development, Marketing, Advertising, Health Care Management, Business Policies, Operations, Management, Ethics, Organizational Behavior, Business Math, Micro/Macro-Economics, Organizational Development, Organizational Leadership, Personnel Management, Project Management and Labor Relations.


Program / Educational Image Enhancement:
 Developed key portion of Bay Path College curriculum for Saturday program, adding current, business-intensive courses such as Career Development, Sales Management, Mergers & Acquisitions, Strategic Management, and Marketing, which directly resulted in increased student enrollment and retention. Subsequently, the school moved from a 2-year Secretarial School to a 4-year Bachelor, Business program, and just recently a Masters program.
 16 years teaching Graduate Level Business Curriculum for Western New England College. (AACSB Accredited College)



MassMutual Financial Group, Springfield, MA – 1999 to 2004
Director of Sales/Marketing Research, Retirement Services – 1999-2004
Placed in newly created position to rollout and manage first-ever lead generation department, including responsibility for Telemarketing and Customer Relationship Management (CRM) implementation. Manage a team of lead generation and market research personnel and deliver training to a seasoned sales force on new methodologies. Additionally, serve as Project Manager on several projects.

Increased Revenues:
 Achieved successful CRM implementation (complex Siebel system) that realized first year lead generation sales of $250 million and second year lead generation sales of $300 million. Currently on track to reach $500 million in lead generation sales for 2004.
 Delivered additional $100 million in sales from leads cultivated through the industry’s five annual conferences. Implemented a more focused prospecting strategy, which significantly enhanced the number of quality leads that were generated.
Special Projects:
 Key contributor to Morning Star (financial advice engine for retirement planning) integration to Mass Mutual system and educating sales force on the selling techniques for this tool.
 Currently involved in ongoing enhancement of sales force automation effort to further optimize contact management and customer relationship management (Siebel Systems).
Increased Performance:
 Significantly improved market intelligence available to sales force by developing an advanced research tool, including corporate financials and biographies of key decision makers for all sales prospects. Designed, implemented and trained staff on innovative tool.

Director of Employee Services – 1996-1999
Selected to assume role after Mass Mutual / Connecticut Mutual merger. Oversaw employee services operations providing services for up to 3,000 employees daily, including dining services, auto/homeowner insurance, gift shop, dry cleaning, fitness center, library and other personal services.

Performance Improvement:
 Implemented state-of-the-art technology and communications equipment that modernized the operation and significantly increased employee productivity. Achieved high-level employee morale and reduced typical employee turnover rate of 15% to zero.
 Reorganized staffing structure and established skill-level measurement metrics to position appropriately skilled employees in key positions.

Director of Purchasing – 1986-1996
Brought on board to direct technology purchasing function, including all computers and related products, hardware, software and peripherals for entire system serving 8,000 + users. Managed budget of $6.2 million. Provided leadership to exempt and non-exempt staff. Additionally, coordinated all special projects within the department and participated as key member of several task forces involving all levels of management.

Technology Automation Solutions:
 Led implementation of JIT purchasing, which reduced computer inventory from $5 million to $500,000.
 Executed successful automation of purchasing department, transitioning from manual requisition process to online purchasing system. Resulted in 50% time reduction in procurement tracking.
Purchasing Best-Practices Development:
 Consolidated vendor certification program to optimize procurement process. Initiative was highly successful and is still in place today.
 Participated as member of merger feasibility study for Mass Mutual / Connecticut Mutual merger (1996). Involved close assessment of supply management system, evaluation of staffs from both organizations and coordination of a new purchasing team.


PROFESSIONAL AFFILIATIONS:
Massachusetts Mutual Political Action Committee; National Association of Purchasing Management
Board of Directors – Vice Chairman, MassMutual Federal Credit Union, Better Business Bureau
Community Advisory Board – Junior League of Springfield

EDUCATION:
MBA in Management, Western New England College, Springfield, MA – 1983-1986
BS in Business Administration, Western New England College, Springfield, MA – 1978-1981
Magna Cum Laude Graduate / Dean’s List