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Zeus
- Rate $11
- Response 1h
$11/h
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- Basic computing
- Android
- Internet Explorer
- Google Hangouts
Experienced Professional with Global Worldwide Infrastructure/Information Security/International Vendor Management/Customer Service/Client Relations Background with 16+ Years
- Basic computing
- Android
- Internet Explorer
- Google Hangouts
Lesson location
About Zeus
A professional with over 16+ years of experience in various Industry Verticals, 9+ Years expr in IT & Client Servicing, Operations Management, Process Management, Schedule Management, Team Management in the IT Industry Etc. Presently Working as Infrastructure Systems Analyst L3 (Global Group IT Infrastructure) with a UK Based MNC’s Mumbai, India Branch .Currently working in and mentoring a team of L1 Engineers in India and L2 in UK.
Implementing New Technologies and Projects related to IT and as per Client requirements ,Client Servicing and implementing the projects through ITIL and other methodologies and handling International Vendor Management Worldwide and Asia Pacific .Also part of the Management Team taking decisions for new technology implementations and handling External Client Relations for worldwide offices, I also handle Security Incidents, Threat Responses, Cyber Security Investigation issues ,Compliances ,System Administrations, Network Monitoring using PRTG Server, SharePoint with MS SharePoint 2010 issues within the company IT and if reported by third party clients across the globe by co-coordinating with various teams.
Client Escalations:
My profile is not limited to L3 Support, at times I have to be involved with external clients like Pirelli, Harrods, and DSP etc. who are spread worldwide, and I am on their Calls/Conference Calls, Emails etc. so as to sort or evaluate any technical or any External Communications issues arising from ongoing Projects or Services being used by them.
Project Management:
I am also involved in the Project Management where I design a Solution Design Document depending upon the Client Requirements this can be both External Clients and Internal Clients (Company Users/Senior Management etc.) that could be Technical in presentation terms and then the cost approval is done for the final phase of the project which is from start till the end of the project, Hence Entire project Cycle.
Head Office -Client Visit:
I have been to United Kingdom, Leatherhead for 2 weeks to attend Technical Know-how, Knowledge Transfer & Training sessions for Data Centers Technologies & learning about latest Technologies being used & Implemented by the Head office globally on a worldwide basis
I have worked in various Industry Verticals Supporting regions worldwide including APAC,EUROPE,Americas
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About the lesson
- Elementary School
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- +13
levels :
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Advanced Technical Certificate
Adult Education
Masters
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MBA
Kindergarten
Beginner
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Children
- English
All languages in which the lesson is available :
English
My teaching method is to use a direct approach with maximum details covered in a timely and right manner so as to make a person understand and enjoy the teaching at the same time & comprehend for implying the same teachings effectively
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Rates
Rate
- $11
Pack rates
- 5h: $55
- 10h: $110
online
- $11/h
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