I have experience as both a teacher and an adult trainer/educator. For adult education I tailor my lessons to a specific person or audience, based on the subject matter and student familiarity. My ESL lessons are based on proven guidelines.
I received my TESL certification at the Tennessee foreign language institute. I taught groups from 5 to 15 at the Spanish community center in Nashville. I also trained technology courses in both the Phillipines and India. Classes of 15 students.
B.B.A. Marketing, Delta State University (1986)
Associates of Science in Electronics, Northwest Community College (1990)
Associates of Science in Aviation Maintenance, Northwest Community College (1992)
Market Source, Louisville, KY 04/2013 to 11/2015
Customer Service Representative
Represented Hewlett Packard products at Big Box stores. Trained sales representatives on Hewlett Packard computers, printers, and services. Traveled to various stores and locations as needed. Assisted store personnel in presentation and sales of Hewlett Packard and other technology products.
AEROTEK, Jackson, MS 07/26/2012 to 9/7/2012
Human Resources Administrative Assistant – L3-Vertex 7/26/2012 – 09/07/2012
Aerotek approached me with an opportunity to work through them on a contract with L-3 Vertex. I was aware that this was a project oriented contract, but I saw it as an opportunity to get more experience in Human Resources with a major company. While Lockheed Martin was a wonderful company, the only offices in Mississippi were satellites and advancement was limited without relocation. L-3 Vertex maintained their central location in Mississippi.
LOCKHEED MARTIN, Clinton, MS 08/2011 to 07/25/2012
Customer Service Representative
Holding a Public Trust Security Clearance.
I worked through Lockheed Martin in service of the Transportation Security Administration. Under this contract I worked as a customer service representative on the TSA HRAccess Help Desk. It was my job to assist applicants with all stages of the recruiting and hiring process.
AMMED DIRECT, LLC, Antioch, TN 04/2009 –06/2010 Pharmacy Trainer 08/2010 (Contractor)
Wrote/developed, facilitated, maintained, and tracked training for five departments, including Operations, Customer Service, Finance, Dispensing, and Shipping.
Worked with Vice President Pharmacy Practices and Staff Pharmacists to assure all processes were written and maintained in compliance with all NABP requirements, and State and Federal laws and regulations.
Created, maintained and updated all departmental training materials and modules.
Designed and maintained standard reference materials used by all pharmacy staff.
Facilitated new hire training.
Assisted in VIPPS accreditation and URAC accreditation.
Orbitz Worldwide, (formerly Cendant Travel), Nashville, TN 09/1999 – 11/2008
Business Process Specialist, 2005 – 11/2008 (title change)
Training Facilitator, 2000 – 2005 (under Cendant Travel name)
Worked in the Global Training & Consistency Department developing, writing, and maintaining training material in relationship to all platforms used by Orbitz Worldwide and its vendors.
Worked with fulfillment team on preparing all briefings on new products and procedures prior to companywide implementation.
Created, maintained and updated all fulfillment department training materials and modules utilized by training team and vendors.
Conducted onsite system training for up to 28 employees in India and the Philippines. Created, administered and graded testing material. Monitored and evaluated vendor compliance on Orbitz platforms.
Facilitated training and certified trainers / leads during alpha classes and conducted follow up sessions to assure their ability to conduct future classes.
In-depth knowledge of the Apollo and Worldspan GDS systems.
Acted as Analyst/Facilitator in Orbitz Worldwide call centers.
Facilitated new application/process training, by observing, learning and researching processes and applications, and then writing all materials needed to complete training. This included domestic and international classes for customer service, fulfillment, and sales.
Facilitated web conferences where training officers and quality assurance staff from each site evaluated taped calls together in order to assure all sites were interpreting and enforcing performance standards in a uniform manner consistent with management’s goals.
Identified problem areas and made recommendations on how to correct or resolve issues. Provided group feedback from management on deviations and provided follow up training as needed.
Cendant Travel, 1999 - 2000
Call Center Operations Lead / Assistant Facilitator
Managed the work assignment of call center associates and assisted with call center training.
Monitored automated computer systems for errors or system problems, while coordinating associate assignments.
Assisted in training call center associates.
SHOWTIME PICTURES, Nashville, TN 1998 - 1999
Managed, trained, and coordinated a staff of 15-20 associates in the day-to-day operation of the Opryland location.
Managed each shift to ensure that photography, film processing and printing was completed.
Provided outstanding customer service by assuring customer pictures were ready upon their departure.
Audited daily paperwork, reviewed business reports, reviewed sales goals with associates and assured we met daily sales goals. Verified cash receipts and made bank deposits
Worked with District Manger on meeting and exceeding goals and associate development.
FEDERAL EXPRESS, Memphis, TN 1995-1998
FAA Procurement Auditor / Supply Chain Specialist (Buyer), 1996-1998
Worked with Federal Express Aircraft Parts Suppliers to maintain inventory of expendable aircraft parts in support of aircraft fleet.
Project Manager for the Expendable Parts Traceability (E.P.T.) project which dealt with the certification of aircraft parts used in repair of Federal Express Fleet.
Managed the research, retrieval and verification of all E.P.T. certifications.
Tracked, monitored, reported, and worked with vendors on all non-compliance issues.
Responsible for preliminary inspection of all incoming Purchase Orders and receiving documents in order to ensure F.A.A. standards compliance as directed in the General Maintenance Manual (GMM) from OEM and Distribution Vendors.
Wrote the chapter on Regulating Aircraft Suppliers in the Federal Express Suppliers Standard Manual.
FAA Procurement Auditor / Project Manager, 1995-1996
Worked on contract for FedEx as a Project Manager of Receiving Inspection reports.
Coordinated information with buyers and receiving personnel.
Inspected suppliers for compliance with the Supplier’s Standards and other applicable policies & procedures; including the General Maintenance Manual (GMM), Procurement Policy and Procedures, and P & S Manuals.
Analyzed the Parts Procurement process and made recommendations on how to get the company into F.A.A. compliance.
Maintained Criteria/Requirements for F.A.A. parts certification.
Assisted Buyers with problems related to FAR’s and aircraft certifications.
Training: Microsoft Office, Word, Outlook, PowerPoint, Excel, Visio, GoRes, Focalpoint / Viewpoint, Apollo, Worldspan, Galileo, Orbitz ADT, Citrix and WebEx
Licenses: Pharmacy Technician Certification: November 30, 2009. (Re-Certification 2011)
TESL Certification from TFLI (Tennessee’s Foreign Language Institute) - English as a Second Language Certified Instructor.: June 4th, 2009.
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