My teaching method is making connections about your knowledge and the class subject. I base my class on the experience and the background that my students already have. My approach to the topic is from the basic to advance vocabulary.
I born and raised in Lima, Peru. My father's family is from Venezuela, and I've lived in other countries such as Brazil, Argentina, Chile. I'm graduated in Architecture, and before the pandemia I was working as a Latin Event Planner.
Business Owner Mar 2017 - Apr 2020
Life Events - Event Planning, San Francisco, CA
Created and implemented business strategies for every stage: outbounding, consultation, contract negotiation, project management, logistics, customer service and client retention
Generated new businesses by making 30+ cold calls and warm calls per week in English and Spanish
Analyzed and identified the needs and challenges of potential clients by naturally establishing conversations and asking the right questions to determine how our service can help them to boost sales
Utilized Zoho CRM to manage pipeline effectively, qualify clients and prioritize best opportunities
Created email marketing campaigns weekly in English and Spanish
Negotiated and closed 4 contracts per month generating $18,000 revenue per quarter
Telephone Network Technician Feb 2015 - Dec 2016
British Telecom Network, Lima, Peru
Resolved 75+ cases weekly by providing technical support to medium and large sized companies
Maintained in-depth knowledge of 5 different internal softwares, important procedures and services
Responded to users problems effectively, delivered clear detailed explanations and provided throughout guidance
Analyzed large amounts of information from multiple sources to resolve root-cause network failures
Improved quality of service and service availability for businesses while reducing their long-term operating expenses by rapidly identifying potential flaws in the systems and preventing $100,000 avg. in network failures
Experienced in cross-functional collaboration, and able to work under pressure while monitoring upcoming traffic and escalating issues to team leaders and headquarters technical support teams
Salesforce CRM courses for Small Businesses
Bachelors of Science, Architecture
Universidad Nacional Federico Villareal, Lima, Peru
Other Interests: 1st Place in Chess Championship - College Division for 2 years consecutive.
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