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$14/h
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Response Time 24h
Lessons offered by Pia
  • Individual
  • In group
The lessons will be held
  • at her home
  • By webcam
Taught subjects
  • ESL
  • Writing comprehension - English
  • Listening comprehension - English
  • IELTS
  • TOEFL
  • GMAT
Levels
  • Elementary School
  • Middle School
  • Sophomore
  • Junior
  • Senior
  • Advanced Technical Certificate
  • Adult Education
  • Masters
  • Doctorate
  • MBA
  • Kindergarten
  • ILR Level 0
  • ILR Level 1
  • ILR Level 2
  • ILR Level 3
  • ILR Level 4
  • ILR Level 5
  • Other
  • Beginner
  • Intermediate
  • Advanced
  • Proficient
  • For children

Management Professional with a flair for English Communication, Comprehension both Oral and Written

Methodology

I would say that my teaching is practical with current and day to day examples for ease in grasping.I have done masters in International Business and Bachelors in Commerce. I have worked in various sectors such as Banking Insurance Pharma and others.Responsible for copy editing of the books in the production pipeline.
• Driving cross functional projects to deliver business value for the team; be part of projects involving new feature definition to improve processes and reduce cost
• Managing operations through end to end planning, metrics review and root cause analysis, and delivering results in a fast paced environment
• Managing stakeholders across India as part of operations delivery; demonstrating business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication
• Formulating, implementing and tracking career development plans for team of highly skilled resources and liaising with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery

Background

I have done masters in International Business and Bachelors in Commerce. I have worked in various sectors such as Banking Insurance Pharma and others.Responsible for copy editing of the books in the production pipeline.
• Driving cross functional projects to deliver business value for the team; be part of projects involving new feature definition to improve processes and reduce cost
• Managing operations through end to end planning, metrics review and root cause analysis, and delivering results in a fast paced environment
• Managing stakeholders across India as part of operations delivery; demonstrating business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication
• Formulating, implementing and tracking career development plans for team of highly skilled resources and liaising with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery

Rates

Rate for online lessons : $20/h
Rate for 5 hours of lessons : $14
Rate for 10 hours of lessons : $11
Lessons offered by Pia
Individual
In group
The lessons will be held
at her home
webcam
Taught subjects
  • ESL
  • Writing comprehension - English
  • Listening comprehension - English
  • IELTS
  • TOEFL
  • GMAT
Levels
  • Elementary School
  • Middle School
  • Sophomore
  • Junior
  • Senior
  • Advanced Technical Certificate
  • Adult Education
  • Masters
  • Doctorate
  • MBA
  • Kindergarten
  • ILR Level 0
  • ILR Level 1
  • ILR Level 2
  • ILR Level 3
  • ILR Level 4
  • ILR Level 5
  • Other
  • Beginner
  • Intermediate
  • Advanced
  • Proficient
  • For children

Pia's resume

PRIYANKA SAHU (OPERATIONS MANAGER / CONTENT MANAGER)
Email Id: (concealed information)
Contact No.: +(concealed information)

SUMMARY
A diligent and dynamic professional having more than 12 years of enriched experience in Operations Management, Content Management, HR Management, Banking Operations, Insurance Operations (Underwriting/ Claim), Client Relationship Management, Back End/ Front End Operation, Complaint Resolution, Corporate Communication, etc. Managing Branch Operations with proficiency in all aspects of insurance underwriting, claims of various product portfolios. Excels at cementing healthy relationship with key accounts for generating business and leading workforce towards accomplishing business and corporate goals.

KEY SKILLS
• Operations Handling & Management
• Process Improvement & Quality Assurance
• Performance Analysis & Management
• Preventive & Predictive Maintenance
• Resource Planning & Management
• Metrics Review & Analysis
• Root Cause Analysis & Troubleshooting
• Effective Planning & Decision Making
• Interpersonal & Managerial Skills

PROFESSIONAL EXPERIENCE
Employer Ujjwal Patni International, Bhilai
Designation Content Manager
Duration September 2018 till Date
Job Responsibilities
• Responsible for scripting the “You Tube” videos in Hindi.
• Responsible for Articles in “Blog” both Hindi & English.
• Managing the Content that has to be printed in Newspapers, Magazines etc.
• Collaborating with new partners for printing of Articles.
• Responding to comments in You Tube and Blogs
_____________________________________________________________________________________________


Employer Blue Diamond Publishing Company Ltd., Bhilai
Designation Editor
Duration April 2018 till September 2018
Job Responsibilities
• Responsible for copy editing of the books in the production pipeline.
• Driving cross functional projects to deliver business value for the team; be part of projects involving new feature definition to improve processes and reduce cost
• Managing operations through end to end planning, metrics review and root cause analysis, and delivering results in a fast paced environment
• Managing stakeholders across India as part of operations delivery; demonstrating business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication
• Formulating, implementing and tracking career development plans for team of highly skilled resources and liaising with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery
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Employer Digibook Technologies Pvt. Ltd., Bhilai
Designation Operations Manager
Duration July 2016 to March 2018
Job Responsibilities
• Managing a cross functional team of technical and non-technical resources to deliver against the goals and ensuring high-quality service delivery and execution
• Driving cross functional projects to deliver business value for the team; be part of projects involving new feature definition to improve processes and reduce cost
• Managing operations through end to end planning, metrics review and root cause analysis, and delivering results in a fast paced environment
• Working with data engineering team and software development teams to improve tools, processes and reporting dashboards
• Managing stakeholders across India as part of operations delivery; demonstrating business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication
• Formulating, implementing and tracking career development plans for team of highly skilled resources and liaising with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery

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Employer NEXA, Sky Automobiles, Raipur
Designation Administration/ HR Manager
Duration March 2016 to June 2016
Job Responsibilities
• Handling HR related activities via Bio Metric System
• Ensuring that every vehicle delivered has Maruti Insurance, driving RMs & SRMs for MI
• Handling the Administrative aspects of the entire showroom
• Ensuring that every vehicle delivered has Genuine NEXA Accessories, driving RMs & SRMs for GNA
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Employer Indian Agro & Food Industries Ltd., Rajnandgaon
Designation Executive Assistant
Duration August 2014 to March 2016
Job Responsibilities
• Handling all the corporate communications of the President’s Office
• Managing the administrative aspects of President & Vice President office
• Coordinating with the House Keeping & Chefs foreigner guests and guest room stay
• Preparing reports and presentation for monthly meetings
• Coordinating for HR related activities for the Veterinary Staff & Farm Employees
• Preparing daily reports & analysis of mortality & feed mill report
• Tracking of vehicles carrying hatching eggs
• Coordinating for import & export related documentation
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Employer SBI Life Insurance Co. Ltd., Raipur
Designation Executive
Duration January 2008 to October 2013
Job Responsibilities
Insurance Operations
• Formulating & implementing underwriting guidelines, processes, workflow, application forms, etc.
• Overseeing claim procedures involving validity assessment and approvals of high value claims in compliance with regulatory requirements
• Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes
• Counseling clients, advising and guiding them for a suitable insurance policy as per their requirement
• Coordinating with HO & other higher authorities to bring their focus on the renewal business performance of all the channels coming under them

Underwriting Operations
• Assessing the risks and applying appropriate premiums & conditions to the policies
• Analyzing information in insurance applications and referring to the company's list of insurance rates
• Consulting the actuaries to help calculate premiums in unusual cases
• Calculating the amount to be paid in case of occurrence of loss
• Deciding if a new policy can be issued & informing the insurance representative of their decision

Claims Processing
• Analyzing the claims and deciding whether the same is covered by the policy
• Managing long-term insurance claims, reassessing them regularly & making recommendations for the settlement of claims
• Coordinating and assisting in the preparation of counter affidavit, appointing the investigators and registering the claims
• Informing clients if claims are accepted, organizing payments to clients & repairing or replacing the lost items

Client Relationship Management
• Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms
• Interfacing with clients for understanding their requirements & suggesting the most viable solutions and cultivating relations with them for customer retention & securing repeat business

People Management
• Implementing training learning’s on the job & making it faster by taking initiatives to improve the process
• Creating and sustaining a dynamic environment that fosters development opportunities and motivating high performance amongst team members
Highlights
With SBI
• Played a key role in handling policy servicing, complaint resolution management, and alternate mode activation (CTC being 1.8 pa)
• Mentored a team of 2-3 people
• Complaint resolution and query resolution assigned via the CRM (Complaint Resolution Module)
• Closed all the queries within 3 days and complaints within 7 days thus achieving CRM excellence for the respective processing centre
• Received cash award for highest renewal collection in the bucket assigned
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Employer Cholamandalam DBS, Bhilai
Designation Senior Associate
Duration December 2007 to January 2008
Job Responsibilities
• Working in coordination with Recovery Agents & Field Investigators
• Interacting with walk in clients
• Being accountable for recording and maintaining NOC MIS
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Employer Ganapati Motors, Bhilai
Designation Human Resource Manager
Duration March 2007 to July 2007
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Employer Shri Shankaracharya College of Engineering & Technology, Bhilai
Designation Training & Placement Officer
Duration January 2006 to April 2006
Highlights
• Coordinated all the training and placement related events
• Organized Campus recruitment events and was in touch with the MNC Companies through correspondence
----------------------------------------------------------------------------------------------------------------------------------------------------
Employer IDBI Bank, Bhilai (Priyadarshini Parisar Branch)
Designation Financial Consultant
Duration April 2004 to September 2004
Highlights
• Actively involved in opening savings account
• Played a key role in preparing Daily Report, interacting with clients, dealing with queries
• Vital role in briefing clients regarding saving and D-Mat accounts
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Employer CIPLA Pharmaceuticals, Indore
Designation Management Trainee
Duration August 2004 to November 2004

ACADEMIC CREDENTIALS
• Master of International Business from School of Economics (Devi Ahilya University), Indore (Madhya Pradesh) in 2003
• Bachelor of Commerce from Bhilai Mahila Mahavidyalaya (Pt. Ravishankar Shukla University), Bhilai (Chhattisgarh) in 2001

COURSE
• Honors Diploma in Software Engineering from Aptech


IT SKILLS
• MS Office
• Windows OS
• Internet Applications

PERSONAL DETAILS

Date of Birth November 06, 1979
Address Flat No. 253, Kalpkriti Parisar, Awadhpuri, Risali, Bhilai, Chhattisgarh
Languages Known English and Hindi


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Unfortunately, this teacher is unavailable