Patient and friendly IT Professional teaching Computer Education (PC or Mac) remotely

Background

I have worked in large IT environments (Shands Hospital Gainesville, FL) supporting 200+ users ranging from secretaries, nursers and doctors. That experience taught me to reach users at their level. No matter your experience or education their is a problem to be solved. Being a patient listener calms clients down, which allows me to fix the problem faster and gains credibility to fix future problems. To me it is all about becoming an asset to my clients.

I have worked at international call centers (CA Technologies Tampa, FL) handling severity one system down emergencies. That experience taught me to take on my clients concerns. When a critical system is down you do not want to here someone saying I am sorry that is occurring, you want your problem fixed. I learned to quickly asses the situation and if I could not fix it, get someone who can. Making sure to always do what I say and follow up to make sure the crisis passes.