Spanish and English tutor with 3 years of experience giving language classes to kids.

Sheila's resume

Sheila Chanel Salazar Ureña
Tel: (concealed information)
Cel: (507) 6151-5434
(concealed information)
Condado del Rey Residencial El Country, Panamá, Panamá, Panamá
29 years


Personal Goal
Develop and grow professionally, personally and intellectually within an organization, that allows me to achieve my goals and overcome me.


Work experience
Jan 2019 – April 2019: Business Analyst/Administrative assistant at HIK VISION
Business management and sales for the company.
Post-sale service to new and existing customers.
Management within the inventory system, products, warehouse dispatch and delivery.
Management of monthly sales reports and total sold products.
Take daily orders of the issued orders and complete them as soon as possible.
Program used: SAP
Within the company occupy the role of administrative Assistant: payment to suppliers, customer service to suppliers and internal clients, management of agenda, daily purchases required by the company. Direct communication with management for any management or change that will be needed within the company.

Apr 2016 – Dec 2018: Sales and Service Specialist at Grainger Panamá
Make quotes to customers, close sales.
Projection management in sales, international sales.
Customer Support and service excellence. Management of contributions within the system.
I had the opportunity to be chosen as a leader within the group and to provide training to the new members, to show our KPI and to be part of the activities within the Department.
Programs used: SAP

August 2015 – January 2016: Credit Card Payment Analyst at Unique Global Solution
Credit card analyst. Check all daily payments and transactions made by customers either via phone or online.
Verify and authenticate that the payments were correct.
Creation of daily Payments reports (by method of payment) and total generated. In conjunction with the accounting department so that the whole daily process of square accounts.
Manage refunds and paperwork. Answering phone calls with customer inquiries Customer service.

August 2011-August 2015 Bilingual Billing Agent at Cyber Cast Panama
Responsible for collecting, calling and collecting payments from customers. Customer service, handling daily payments using different methods.
Credit management of 30, 60 and 90 days.
2013-2015: Selected to make the vacation to the supervisor of the Department, management of the personnel, delivery of reports to management, payments of services or suppliers.
Within this period, help in positions such as human resources: personnel selection, handling of first-filter interviews, presentation of emails to applicants and internal support within the Department
Accounting: Work in conjunction with the Department to manage accounts receivable, register in the system and manage weekly and monthly reports of outstanding accounts.
Program used: Peachtree

August 2008-December 2008 Bilingual Receptionist at Banco Primer Vivienda
Receptionist of the bank, first impression of the client.
Delivery of correspondence, delivery of checks, administrative assistant.
Attention to the general public.
Collaboration in the different departments of the bank whenever it was required.

January 2008-July 2008 customer Service agent at Sitel
English-speaking customer service, service sales, payment management, problem solving.


Studies
Jan 2014-Dec 2019
Panama
Business Industrial Engineer (University/ongoing)
Latin University of Panama

Jun 2004-Dec 2007
Bachelor in Bilingual Liberal Arts (secondary/graduate)
Instituto Panamericano

January 2006 to Nov 2007
Bachelor of Science biingual
Night IPA (Instituto Panamericano)

Knowledge Languages
English: Advanced writing, Advanced Oral
French: Basic writing, basic Oral
Spanish: Native language

Computer
Android: Intermediate Management
Programming: Basic Management
Office: Intermediate-Advanced management

Excel: Intermediate
Word: Advanced
PowerPoint: Advanced

Database: Advanced Management
Graphic Tools: Intermediate Management

Other knowledge
MYOB Course
Business Management Financial Tool Place: Latina University of Panama Year: 2009

Intermediate knowledge of the Peachtree program,
Advanced knowledge of the SAP program

Workshop Seminar: Methodology start your business to develop your business plan.
Place Latina University of Panama Year: 2012


References
Work experience: HIK Vision – Business Analyst
Reference: Karla Garibaldi
Contact: (concealed information) (concealed information)

Work experience: Cyber Cast Panama-Collection Agent
Reference: Raquell Morrell
Contact: (concealed information) (concealed information)

Work experience: Grainger Panamá-Sourcing Specialist
Reference: Kaira Medina
Contact: (concealed information) (concealed information)

Work experience: Industrial Engineering-University of Panama
Reference: Lorena Rodríguez
Contact: (concealed information) (concealed information)