Our lessons will include all kind of activities speaking, writing, listening and reading. Lessons will be based on learning from music lyrics, movie video excerpts. We will have freedom in communication in order to overcome fears and get used to oral talks etc.
I have a master degree in teaching foreign languages. Currently i'm working at public school as a teacher of English. Besides i had an opportunities to work in different international companies in spheres of logistics , investments and amazon platform. I will be happy to help, share my knowledge and experience with you all! See you soon)
Please inform 24 hrs beforehand the lesson starts, otherwise, refund is not available
SUMMARY OF QUALIFICATIONS
Master of Philology, Language and Literature (English) specialty, Drohobych Ivan Franko State Pedagogical University, Ukraine (2009-2015)
Proficient with Microsoft Word, Excel, Power Point, Outlook Professional, Internet Explorer and use of database programs. Ability to possess the new programs quickly
Ukrainian – native (written and spoken)
English – upper intermediate (written and spoken)
Russian – upper intermediate (written and spoken)
German – basic (advanced written and basic spoken)
ADDITIONAL COURSES AND ACHIVEMENTS:
• Secrets of effective communication – Training center “Sense”, Lviv, Ukraine (2017)
• Emotional competence – Training center “Sense”, Lviv, Ukraine (2017)
• American Music Academy (AMA) – singer, songwriter, Lviv, Ukraine (2017)
• ABC Theater – took part at the creative platform for learning an actor art for the development of the skills of the personal character and putting into professional activity, Lviv, Ukraine (2016)
• First Aid Course (2014) Public organisation of the Ukrainian youth «Spadschchyna» Lviv, Ukraine
• Practice at Strilky Secondary school as a teacher of the English and German languages and working as a tutor of the English language. (2012 - 2014), Lviv, Ukraine
• Enthusiastic, highly-motivated, confident, persistent, empathetic, goal-oriented, dedicated personality with strong moral values;
• Good communication, interpersonal and time management skills;
• Creativity in solving problems of non-standard and conflict issues, eager to experience and learn new skills, open for new challenges;
• Ability to work with flexible schedule and under pressure;
• Highly adaptable team multi-tasking player, having worked in many teams throughout my carrier;
• Readiness and willingness to follow the established policies of the company by inspiring trust and credibility to the clients for the brand of the company.
01 November 2014 – Nevember 2015
Netex Consulting, Delticom company
My position: Administrator of the data bases/Logistics department/Parcel Processing
(German Company operates 140 online shops in 42 countries selling car and motor cycle tyres and a range of accessories to both private and corporate customers.
Delticom is Europe’s largest online tyre retailer with sales of over €500 million per year.
My duties: Providing customer service. Working with client’ orders. Cooperating in a team providing the customers with a relevant information including parcel and data processing and constant monitoring of incoming emails from clients etc.
October 2015 – August 2016
PLS Logistics Services
I worked in American transporting company of PLS Logistics Services at LTL department, then I was moved to a higher position working for National A5ccounts Department. I had a great Beer and many others.
My duties; to creat loads, schedule pickups, track daily clients accounts, to accept inbound and outbound calls, dealing with introduce date of pick up and delivery, work with clients through mails, to track and trace of the client’s shipments, to control the all course of work from pick up and delivery in order all was done on time. It taught me to be work fast stress-standing to react quickly, to be attentive and appreciate each minute.
Besides, at LTL department my duties were:
• Contacting carriers for status updates via phone and email
• Confirming pick-ups and deliveries
• Inputting updates into the system
• Notifying the Account Teams of any issues/delays
• Scheduling appointments
January 2017 – June 2017
IGOFX Malaysian investment company
Customer Support Agent
IGOFX is a world class grade Forex Company that aims to be the worldwide market leader by committed to delivering definite competitive pricing, reliable trade execution and innovative trading tools to help our clients to success in their investment. IGOFX has been investing in technologies to further bringing in top of the class tools and environment for clients by consistently providing great pricing, reliable trading platform, world class server technologies, ever improving customer servicing and great promotions.
• to provide the best customer service by providing with a relevant information and appropriate solutions regarding their questions and issues;
• to help clients with creating their accounts;
• to deposit and withdraw money etc.
16 August 2017 - 9 July
Zerogrey company (German company)
Customer Representative for Online Stores
Zerogrey produces and manages online stores and the multichannel strategy for luxury and fashion brands, creating made-to-measure solutions for each client.
We supply a distribution solution that promotes the rapid growth of company assets or that of partners through the use of the latest advanced technology.
The organisational model is based on the idea of integrating the various operating areas- whether these are controlled directly by the client or outsourced- so as to guarantee a high quality and up-to-date service to the consumer.
Mission: Zerogrey helps clients group together, assuring all the industry standards are adhered to all the areas that make up e-commerce (websites, logistics, payments, CRM…)
• Listen to customers’ questions aand concerns, and provide answers or responses;
• Provide information about products and services;
• Take orders, calculate charges, and process billing or payments;
• Review or make changes to customer accounts;
• Handle returns or complaints;
• Record details of customer contacts and actions taken;
• Review and select standard responses for answers or solutions;
• Refer customers to supervisors or more experienced employees.
1 June 2019 - till now (part-time job)
Evergame (British company)
Amazon Account Manager
Evergame is a fast growing E-commerce company selling video games, consoles and computer accessories in UK.
- checking and changing prices on Amazon using the software
- activating program rules for products that arrived to Amazon
- creating shipments to Amazon from different marketplaces
- managing the stock levels on several marketplaces
- checking returns from customers and providing refunds
- checking shipments, unfulfillable inventory, order trackings (upon customer requests)
- contact Amazon if some items are missing or damaged
- follow up on cases, make sure we received reimbursement (or all units received)
1 September 2019 - Present
Lviv State School 100
Teacher of English at primary school
- Planning course material and activities
- Assessing the students’ progress (e.g. homework, exam grades, etc.)
- Building trusting relationships with students, parents, and other staff
Taize meeting in Europe
• Volunteering for summer period in France, in free communities and camps, collaborating with groups of people from different countries, distributing food for participants.
• Caritas Ukraine covers the needs of several thousands of people across the country. I dealt with people with special needs, helping them to develop their creative skills, by doing different handmade and music classes and other songs. Besides, providing material and social aid, psychological support; counseling about and protection of their rights; assisting in reintegration processes.
• Admire staying physically and psychology fit and therefore am a member of local acquaaerobics center and taking classes of bachata and salsa dances.
• Traveling extensively throughout Europe and being interested in making acquaintance with the another nations and their traditions and cultures.
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|at her home||at your home||By webcam|
|1 hour||Not available||Not available||$15|
|5 hours||Not available||Not available||$75|
|10 hours||Not available||Not available||$150|