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$15/h
1st lesson free!
Verified teacher profile
Response Time 24h
Lessons offered by Barbara
  • Individual
The lessons will be held
  • By webcam
Taught subjects
  • Oral expression - English
  • Writing comprehension - English
  • Listening comprehension - English
Levels
  • Elementary School
  • Middle School
  • Adult Education
  • ILR Level 0
  • ILR Level 1
  • Other
  • Beginner
  • Proficient
  • For children

With 15 years experience, offering tutoring in basic English writing and speaking in Ontario, Canada

Methodology

My teaching methodology is with patience and attention to detail, we can all learn to appreciate each other's learning style. I prefer a lot of hands on and students are always welcome to ask as much questions as possible to improve their knowledge base.

Background

I have a Journalism diploma and enjoy sharing my knowledge with everyone. I have also spent many volunteer hours teaching at grade school level within a program called Junior Achievement. I have also held a 5 yr position at a major banking institution as a Training Coordinator.

Rates

Rate for online lessons : $15/h
Lessons offered by Barbara
Individual
The lessons will be held
webcam
Taught subjects
  • Oral expression - English
  • Writing comprehension - English
  • Listening comprehension - English
Levels
  • Elementary School
  • Middle School
  • Adult Education
  • ILR Level 0
  • ILR Level 1
  • Other
  • Beginner
  • Proficient
  • For children

Barbara's resume





Summary of Qualifications

 Major strengths include, dutiful respect for compliance in all regulated environments and supervisory skills including hiring, scheduling, training, and other administrative tasks.
 MS Office, Windows, Active Directory
 Strong leadership, competent, strong team player, attention to detail
 Internet and Intranet navigation
 Strong communication and interpersonal skills
 Ability to communicate and present to small or large groups
 Ability to plan, organize, implement and evaluate instructions
 Knowledge of basic personnel/human resources theory and principles
 Certificate for Junior Achievement
 Willing to relocate and travel




EDUCATION

β€’ Word Processing Certificate, Centennial College, Toronto, Ontario
β€’ Journalism Diploma, ICS, Toronto, Ontario
β€’ George Harvey Secondary High School Diploma






EMPLOYMENT HISTORY & ACCOMPLISHMENTS
Technical Consultant/Analyst (Virtual/Remote)
Alpine Access/Sykes

09/ 2011 - Present ` Home Office

β€’ First level technical support for Rogers Wireless devices/Cable
β€’ Assist customers in connecting to the Rogers network
β€’ Exceed customer service standards in a high-volume call center environment
β€’ Identify problems and offer solutions
β€’ Track calls and maintain records and logs of call center activities
β€’ Provide technical and troubleshooting support to users in need of assistance with their wireless device.
β€’ Effectively deal with job stress, angry callers and upset customers
β€’ Experience with IPad, Playbook, Smartphone and Android Devices
β€’ Coached fellow employees on company policies and procedures




It Analyst
Kelly Services (supporting TD Canada Trust)

12/2006 – 08/2012 Toronto, Ontario

β€’ Security access administration for critical systems within TD Canada Trust
β€’ Train co-workers on maintenance of security systems, and policies and procedures within the organization.
β€’ Demonstrate strong time management skills, ensuring timely response and processing of system access requests.
β€’ Consult on policies, procedures and guidelines within the organization.
β€’ Information maintenance/data entry through excel.
β€’ Development of information sources by acquiring information through multiple databases.
β€’ Assist clients with submitting access requests forms to ensure completeness and accuracy.
β€’ Exceed customer service standards in a high-volume call center environment
β€’ Act as a subject matter expert providing guidance and assistance to other staff as first point of escalation to ensure efficiency and consistency
β€’ Prepare detailed description of user needs, program functions, and steps required to develop or modify computer program.
β€’ Analyze user requirements, procedures, and problems to automate processing or to improve existing computer system







Training/Facilities Coordinator
TD Canada Trust

12//2002- 02/2006 Mississauga, Ontario
.
β€’ Demonstrated knowledge of video-conferencing technology and coordinated locations for training, classroom layout
β€’ Assessed training needs and assisted with development and implementation of appropriate training material to achieve training objectives and evaluating the business impact of the training programs
β€’ Dispersed monthly charge backs to relevant cost centers within the organization.
β€’ Provided support on online training strategy in terms of user requirements for registration, training requirements for different roles, tracking completion of pre-course work, recording performance on pre-course and course testing etc.
β€’ Liaised and supported facilitator(s) and site contact as required regarding participants, program arrangement, and logistical set-up and event breakdown in advance of delivery.
β€’ Regularly inspected and evaluated physical condition of facility; recommended maintenance, repairs, and furnishings to management
β€’ Collaborated and partner with Desktop/Print/Production for the order, assembly and shipment of program materials. Liaise with primary external/internal professionals and service providers
β€’ Booked meeting rooms, equipment, made travel plans for employees

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at her home at your home By webcam
1 hour Not available Not available $15
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