Tutor article

Accept or refuse a request

Great news! A student has sent you a lesson request, and we have sent you an email and/or SMS to let you know.

You have 72 hours from receipt of a lesson request to respond to the student. Make sure your notification are set up correctly (Manage my notifications).

Accepting a request
Access your mailbox and click on “Accept”.
You can then communicate directly with the student to schedule the first lesson.

Refusing a request
Access your mailbox and click on “Refuse” if you are not available.
You can leave a personalized explanation for the student:

  • Click “Decline” twice

  • Then select “Other”

  • Write your message, then validate it!

Respond quickly, as this is highly appreciated by students!

If you've accepted or rejected a request in error, contact our team at hey@superprof.com.