I am very big on repetition. I believe that we learn from seeing, repeating, and doing. Everything that I do in a class I teach will be very hands on. I always assign content to read and learn. I also believe that there is a need for writing to really get the content right!
I am an author and digital marketer who has been writing for over 24 years. I learned English really well by first learning Latin. Basically once you understand the rules, everything else makes perfect sense. I have been a private instructor for about 5 years. I have been a corporate trainer for fortune 100 companies for about 15 years. I love to help people learn.
I do all lessons virtually.
Daytona Beach, Florida,
tel (concealed information)
e (concealed information)
Summary of Qualifications
Melissa is an instructional designer, technical writer, project manager and consultant with a background in adult learning. Melissa has worked as a designer for content and training in the financials market, SAP, SLDC, training and compliance as well as in many other industries. Melissa is also a published author and works hard on making complex content palatable to any learner.
University of Maryland Baltimore
PHD, international business and global management || 2011 – 2020
PHD, GPA 3.9 (Pursuing)
University of Maryland Baltimore, Maryland
Honors: Have completed 70% of the requirements for a PHD in International Business and Global Management.
University of Georgia Athens
, Linguistics, Art History, and Archaeology || 2002
B.S.A, GPA 3.9: Linguistics, Art History, and Archaeology (Three Majors) University of Georgia Athens, Georgia, August 2002
Honors: Phi Beta Kappa, Dean's List 2000, 2001, and 2002
University of Georgia Athens
M.A., Taught Latin and Roman History || 2005
M.A., GPA 3.9, August 2005
University of Georgia Athens, Georgia
Honors: Taught Latin and Roman History, MA in Linguistics and Archaeology, National Classics Association, Phi Beta Kappa
University of Phoenix Atlanta
M.B.A, International Business and Global Management || 2008
M.B.A, GPA 4.0, August 2008
University of Phoenix Atlanta, Georgia
Honors: International Business and Global Management.
Remote || Freelancer/Consultant || 04/2019 – present
I have been freelancing with companies to do Cornerstone, Workday, Salesforce, and Learning Implementations. I also have been creating regulatory training content for regulated public companies like TopBuild.
Attivo Consulting Group
Santa Ana, California || Consultant/Instructional Designer/ PM || 11/2018
SAP Senior Project Manager responsible for developing project plans, time
lines, and budget.
Responsible for the learning and design of all corporate assets as well as training
Designs all training manuals, training presentations, videos, and presales assets.
Reports directly to the CEO and consults on all projects in the consulting group.
Collaborates and leads marketing strategy for webpages, LinkedIn, mobile marketing, press releases and email blasts.
Creates newsletters and outreach content. Utilizes Waterfall Methodology
Writes APEX Code for Salesforce projects.
Complete project load 10% of all projects were Salesforce.
Created custom interfaces for the needs of clients in salesforce and ERP systems.
Atlanta, Georgia || Project Manager/Senior Consultant/Technical Writer || 12/2017 – 11/2018
Melissa was responsible for the e commerce project cloud implementation for Coca Cola. She was working to help bottlers as well as Coke have a centralized location to handle all their ordering as well as all their needs on any device.
Melissa has worked with Cloud Craze for about 2 years for this client and others as a freelancer.
Melissa has been the solutions architect, scrum master developer, and the project manager.
Melissa created all training content for the project as well and helped Coke to make the transition from SAP to Salesforce.
Melissa has payment processing experience for multiple clients Melissa is a specialist in Salesforce
Melissa has developed in SFDC in lightning.
Developed custom interfaces in lightning for distributors to see their local taxes.
Created dashboards and messaging in SFDC so that distributors were able to communicate with customers.
Methodology: Agile and Waterfall
Alpharetta, Georgia || Consultant/PM/Instructional Designer || 10/2016 – 12/2017
Melissa was responsible for every aspect of project planning and go live including the full implementation process.
Melissa created all training content for Rootstock ERP clients and manuals. Melissa was the point person on coordination, communication, and the client facing resource for manufacturing and ERP requirements.
Melissa was responsible for the security requirements and the parameters of the manufacturing network on the salesforce platform.
This means maintaining the project plan, designing a go live strategy and meeting with the client daily for concerns as well as for training.
Melissa actively maintains around 20-25 implementations currently for an 8 month go live cycle.
SFDC development in lightning.
SFDC Healthcare deployments
Alpharetta, Georgia || Project Manager/Instructional Designer/Technical Writer || 06/2016 – 09/2016
Responsible for the creation and planning of one source truths, or the entire employee facing internal education system. The system is used to provide real time responses for customer support and all employee training and education.
Melissa was working designing and planning the growth for the changing content needs and translating the content into Spanish for the Latin American market.
Elkridge, MD || Consultant/PM/ Instructional Designer || 09/2012 – 04/2016
I worked with clients all over the world in EMEA and LAC helping them deploy SAP, and SAP WM implementations.
SQL, SQL queries, Oracle, virtual and physical servers. Led projects for uPerform, enterprise SAP, and Salesforce.
These clients were from all kinds of categories of business and were fortune 100. LL Bean, GE, Toyota, Walmart and many more. There were also many clients in the healthcare space I worked with such as Infirmary Health with the integration of their EPIC implementation.
With l clients developed content for over 850 KTAs or Known Target Applications. These included SAP, EPIC, PeopleSoft, ADP, and many more. A few of my clients included Brooks Brothers, Pfizer, Infirmary Health, Disney and AT&T.
My clients were the top half of the Fortune 100 in the world.
All projects were executed ahead of schedule an under budget. Completed projects solo without a team in over 7 countries. Completed 100 projects.
Created custom sites for fortune 100 companies for learning management system portals for companies using HTML 5 and using metadata.
In this time, I was also the head of the scrum environment for Ancile and was responsible to cueing the requests as they came in from the clients. That meant that I was responsible for QAing the new version releases of the software as well as working on the process of creating all the supporting documentation.
Implemented SFDC and did custom application developments in APEX for SFDC.
EMR Records transformation with Infirmary Health HL7
Alpharetta, Georgia || Senior Business Analyst, Project Manager/Technical Writer and Implementations Specialist || 08/2008 – 08/2012
Led 150 implementations of Quest Venue Manager, in international locations all over the world.
Built Physical Servers with SQL 2003,2005, 2008
Designed all training and learning content for QVM in English and Spanish. QVM is a POS solution which allows for the tracking of all statistics and vitals for stadiums and arenas.
Supported the clients of QVM who are centered in the sports and entertainment world and are comprised of the NFL, MBA, NHL, international soccer leagues, and music venues internationally.
Contributed to point-of-sale solutions, real-time crystal reports, RFID readers, digital menu boards, loaded tickets, and audio and visual equipment.
Implemented additional support for customers, project management, and direct sales.
Completed 150 implementations in 10 countries all over the world.
Built Wireless networks for POS transactions at every Live Nation venue in the USA. Tested configuration and wireless traffic bands and installed networks everywhere.
In this role, I was responsible for working as well with the support group. I was one of two consultants who helped with the process of queuing requests as well as testing new software as it was rolled out to the clients. I was a scrum master who determined the way that the requests were met and how things needed to go.
Duluth, Georgia || Corporate Trainer/ Management and Marketing || 07/2004 – 08/2008
Assistant manager responsible for the Bahama Breeze concept. Participated in the development of marketing campaigns, market analysis and new food and beverage development.
Marketing efforts which included trips to Puerto Rico and other forays into Latin America to assure that the concept was offering an authentic experience to guest.
Responsible for ordering, analytics, and promotion for this location. Traveled to other locations training operationally as well as on the POS systems with employees.
Storyline Captivate LMS
Instructional Design Writing
Designing Training Content Camtasia
Project Manager Project PLAN Project Planning Project Plans
J.D. Edwards Peoplesoft SAP
Enterprise Resource Planning Metadata
Radio Frequency Identification APEX
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|at her home||at your home||By webcam|
|1 hour||Not available||Not available||$35|